Returns & Refunds

We want you to be happy with your PrimePixels2000 artwork. If something is not right, contact us and we will help resolve it.

Damaged, faulty or incorrect orders

If your artwork arrives damaged, has a manufacturing fault, or you receive the wrong item, contact PrimePixels2000 as soon as possible. Please include your order number, a brief description and clear photographs where relevant.

Where appropriate, we will arrange a replacement or refund at no additional cost. Please do not return a damaged or faulty item unless we ask you to do so.

Cancellations

If you need to cancel an order, contact us as soon as possible. Because artwork is produced after ordering, production may begin quickly. If production has not started, we will normally be able to cancel it. Nothing in this policy affects statutory cancellation rights.

Change-of-mind returns

If you wish to return an eligible item because you have changed your mind, contact us within 14 days of receiving it. We will provide return instructions where applicable. Unless the item is faulty, damaged or incorrect, the customer may be responsible for return postage.

Personalised products

If PrimePixels2000 offers personalised or made-to-your-specification products in the future, different cancellation rights may apply. Any such restrictions will be clearly stated before purchase.

Your consumer rights

Nothing in this policy is intended to limit your statutory rights under UK consumer law.