Legal

Privacy Policy

Your privacy matters. This policy explains how PrimePixels2000 collects, uses and protects your information when you visit our website or place an order.

Information we collect

When you place an order or contact us, we may collect information such as your name, email address, delivery address, order details and any information you provide when contacting us.

How we use your information

We use your information to process and manage orders, arrange production and delivery, provide customer support, communicate with you about your order, prevent fraud and meet our legal and accounting obligations.

Payments

Payments are processed securely by Stripe. PrimePixels2000 does not store your full payment card details. Stripe processes payment information in accordance with its own privacy and security policies.

Production and delivery

We may share the information necessary to produce and deliver your order with our production and fulfilment partners, including delivery providers. We only share information required for them to perform these services.

How long we keep information

We retain order and customer information only for as long as reasonably necessary to provide our services and comply with legal, tax and accounting requirements.

Cookies and website data

Our website may use essential technical storage or cookies required for features such as the shopping basket and checkout. If we introduce non-essential analytics, advertising or similar tracking technologies, appropriate information and choices will be provided where required.

Keeping your information secure

We take reasonable steps to protect the personal information we hold and use reputable service providers to process payments, production and delivery securely.

Your rights

Under UK data protection law, you may have rights relating to your personal information, including rights to access, correct or request deletion of your information and, in certain circumstances, to restrict or object to its use. Some information may need to be retained where required by law. You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information is handled.

Contact us

If you have a question about your personal information or wish to exercise your data protection rights, please contact PrimePixels2000 through the contact details provided on this website.